Vacation Rental Policy for "The Heart of Kailua"

  • This rental property is a no smoking property! A $125 cleaning fee will be added to your bill if smoke is detected in the property upon your departure.
  • Payment Options: Money Order, Check, PayPal, AMEX, Visa or Mastercard.  Final payment is due 30 days prior to arrival. Fees are payable in US Dollars Only.

  • Hawaii Tax: All rates subject to 11.916% Hawaii State Tax

  • Security Deposit: Security deposit of $600 is required to confirm reservation. If staying 30 days or more the deposit for the amount of one month's rent is required. The deposit will be refunded within 7 days of departure subject to inspection. In case of damage, a written description of the reason for retention will be furnished. Tenants are responsible for all damages and for missing items. Damage and breakage caused by a tenant should be reported immediately. Renters assume liability for any damage to home, property or contents.

  • Required Stay: No minimum required stay

  • Check In Time: 3 p.m.   Check Out Time: 11 a.m.

  • Cancellations: Cancellations must be in writing. Reservation cancellations 30 days or more prior to your arrival will be subject to a $50 cancellation fee. For cancellations within 30 days of the scheduled arrival date there is no refund.

  • Cleaning Fee: $250 cleaning fee is required. This fee covers the cleaning after you check out. Guests are expected to leave the home and yard in neat and clean to avoid additional charges for major cleaning and damage.

  • Daily Cleaning: Please be advised that there is no daily housekeeping service, unless requested, in which case, it is available for an additional fee. Extra linens and cleaning supplies are provided.

  • Noise Concerns: This home is located in a quiet, safe and exclusive neighborhood. We kindly ask you to be respectful of your neighbors. Late night parties and loud discussions outdoors after 10:00 pm will not be tolerated.

  • Lost Keys: Any lost key will be replaced at a cost of $35.00 each and will be charged to your account.

  • Lockout Charges: Please keep a key with you at all times to prevent accidental lockouts. In the unfortunate event you're locked out of the home without keys, a $50 lockout charge will be assessed for someone to come and let you in your property, regardless of circumstances.

  • Trash: It is the responsibility of each tenant to dispose the garbage.

  • Injury: The Owner/Agent will not be responsible for accidents that occurred on or because of rental property. The owner/Agent will not be held responsible for acts of theft or vandalism or damage to guests’ personal property.

  • Refund Policy: Refunds will not be given for late arrivals or early departures. If hurricanes or other extreme weather conditions occur and you choose to leave before the end of your reservation, no refund will be given.

  • We reserve the right to change policies, prices, descriptions and availability without prior notice.

Thank you very much for your cooperation and for choosing to stay with us!

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